How RWAs can help Khatha Registration for its members?

16-Aug-09 is another historical day for suncitizens residing at Suncity Apts, near Sarjapur junction, Bangalore when 50 Khatha completed without paying any bribe and were distributed by MLA, Mr Satish Reedy, Bommanahalli constituency. Addressing a gathering of 200 Suncity residents, Mr Satish Reddy congratulated the association office bearers on undergoing the process of legally obtaining khata without bribing anyone. He offered the residents to come forward and contact him for any issues concerning various Government departments in his constituency.

Although the journey was long to reach to this milestone and it took nearly 6 months but Kudos to our office bearers Kashinath Prabhu (Secretary), Vidyasagar Magdum (Treasurer), Chander hass Banotra (Vice-President) and our senior citizens especially Mr Ashok Kumar Dube for doing wonderful job on publicity, organizing camp for common documents, helping BBMP in arranging documents, visiting BBMP office minimum once every week and persistent follow ups.

How it all started

It all started with inspiration from a few suncitizens who completed their khatha in Dec-08 without paying any bribe for which success story is mentioned in this website at http://vicharpravah.com/index.php/power-of-common-man/3-erdaicate-evil/5-about-khata-registration-transfer.html and another one at http://anuradhagoyal.blogspot.com/2009/01/khata-transfer-at-bbmp.html . Within our Suncity Apartment Owners Association (SAOA), we started  discussions that how we can enable khatha in bulk for our members and we decided to move forward in this direction. Office bearers of SAOA with the help of senior citizens thought of approaching MLA Mr Satish Reddy and check if he can be of any help in this.

MLA meeting at Suncity premises

We invited our MLA and he joined us with officials from BBMP, BWSSB, Police, Traffic, BESCOM etc on 21-Feb-09 and we raised our multiple concerns to him including Khatha registration which is very difficult to get it done without paying any bribe and requested MLA to organize a camp in Suncity. Mr. Reddy agreed immediately and instructed BBMP officials to conduct a camp in Suncity within 2 weeks. Even after assurances from MLA, we were bit sceptical about it happening but started rigorous follow-up with BBMP officials and camp was held on 28-Feb-09 at Suncity premises.

Khatha Registration Camp at Suncity

We had confirmation from BBMP officials on 26-Feb-09 evening that camp will be held on 28-Feb-09 hence we immediately started publicity campaign within Suncity and nearby apartments. We had already instructed our residents to complete all the documents and SAOA executive committee arranged for all common documents for the benefits of its members and organized a camp for suncitizens to provide common documents before BBMP camp so that residents do not miss any document and their files should not be rejected. On the camp day, we could submit 86 khatha registration applications despite some hurdles faced from BBMP officials.

Follow-ups, Follow-ups and Follow-ups

Nothing moved for next 2-3 months as all Govt dept were busy with parliamentary elections. Many times, BBMP officials rejected a few files stating one or other document missing for which our association employee Mr Ajay, office bearers, senior citizens visited BBMP office and either pointed those documents in the files or collected those documents from flat owners and provided to BBMP. SAOA employee Ajay was a big help as he could do most of the running around with the help of and able guidance from senior citizens. Post elections, SAOA sent another letter to MLA to understand the status of khatha applications and within a fortnight, we could see some progress on this front. With persistent follow-ups by suncitizens from May-09 to Aug-09 and continuous pressure from MLA, at last, BBMP asked us to deposit the amount for khatha registration which is 2% of stamp duty. We collected all the demand drafts and deposited in bulk to BBMP office.

Once we got confidence that about 50 khathas have moved significantly than we thought of inviting MLA to distribute those khathas as without his help, it would have been an even more daunting task. Mr Reddy agreed to visit Suncity on 16-Aug-09 and instructed BBMP officials to release khatha for about 55 files before that. However, we are still waiting for remaining 30 applications to complete. These 30 applications are pending due to non-availability of OC (Occupancy Certificate) for some blocks, however, we have learnt that OC is not a mandatory document to get khatha hence we will be working on getting these khatha.

Taste of Success and Khatha distribution by MLA

BBMP released khathas for about 55 flat owners on or before 14-Aug-09 and SAOA organized an event to get it distributed by MLA. Mr Reddy distributed all khathas and pledged his support for future camps and mentioned that he can be approached by anyone. Speaking on the occasion, the President of Suncity Apartment Owners Association Mr Hariprakash Agrawal thanked the MLA for supporting the endeavour of residents.

Distribution of Khatha by MLA Shri Satish Reddy

Suncitizens gathered for Khatha Distribution Ceremony

        

We all learnt lots of things during this journey and it will remain as one of the finest memories in our lives. One of the major learning is that strength of common man is in unity. Task is not over yet and we still need to organize a few more camps for Suncity and spread awareness for the larger society.

Regards,

Hariprakash Agrawal (On behalf of Kashinath Prabhu, Chander Hass Banotra, Vidyasagar Magdum, Mr Ashok Dube and many more suncitizens who contributed whenever required and who remained united during this long journey)

Note: This article is also published at Vicharpravah .

About a concept - OpCord

Earlier, I had published about my journey to entrepreneurship and now, we are making an attempt to explain the concept "OpCord". OpCord means Optimizing with Coordination.

OpCord is a concept which understands that each organization has multiple factors / constraints which affect their output. It believes that one can achieve best results when they recognize all possible parameters and optimize them rather maximize any one parameter. Here, we are listing some of the outputs which organizations are usually interested in:

Organizational Success Parameters
Customer Satisfaction
Employee Satisfaction
Revenue (Top Line)
Profitability (Bottom Line)

Product / Project Success Parameters
On time Delivery
Delivers expected functionality
Product Quality
Within Budget
Organization becomes stronger or product is a hit

Once we wish to achieve many mutually exclusive outputs, we no more can work in silos. Let's say, we would like to maximize productivity but it is important that we do not loose focus from product quality while looking at only productivity. Some times, developer develops one functionality in hurry and is not able to grasp that one small mistake (or bug) today might affect whole product and in turn, whole company in future. At times, we consider only a few outputs in mind and face the brunt at later stage.

Let's focus on optimization of various outputs rather maximization of one of the output precisely because of reasons mentioned above. It is good idea to keep customer delighted all the time but burning employees at the same time, might not keep customer delighted for long time. We need to understand the importance of trade-offs and that one does not get everything every time. It is of utmost importance that we decide trade-offs in the beginning, understand our constraints and achieve most optimized outputs.

Second, most important point, we miss some times is the coordination. A few organizations fail in integration while each and every individual or team or division or dept is doing their best. Organizations are not able to integrate well due to either rivalry, lack of transparency, lack of bigger picture, lack of accountability, lack of coordination, lack of trust etc.

Organizations need high degree of coordination among team members, business analysts, designers, developers, testers, managers to ensure the smooth and best delivery of products. No matter, how great the process is or how great the technology is, we might miss on hitting the road just because of lack of coordination among various horizontals, verticals, domains, divisions etc. Hence, it is very important that we coordinate well.

That's the reason, we thought of optimizing with coordination for organizations and self. Let's opcord and be happy.

Regards,
Hariprakash Agrawal (Hari)
http://opcord.com